Conflict capability questionnaires are growingly becoming essential in conflict management as it facilitates easy analysis of capabilities in conflict situations. This is because the tool utilizes role profiles to identify the potential one has in disputes. The colleagues in Joe’s organization in this regard present different capabilities. He might primarily rate himself as a goal-level individual due to his maturity, collaboration, and problem-solving potential. On the other hand, Anton Knox might be placed at an opportunist level as he appears less mature and likely to involve his emotions more, compromising negotiating win-win solutions.
Tamiko seems to be a self-aware-level individual, as she has insight into her motivation for reporting Fred’s acts, and she empathizes with him as she is afraid of getting any of her colleagues in trouble. Sally might be rated as a rules-level individual as rules drive her as she goes to demand action to be taken in Joe’s office. Fred might be rated as an opportunist-level individual as he is only concerned about himself. Tina might be rated as an opportunist-level individual due to her emotional vulnerability. Similarly, Kim Khan might also be ranked in the same way due to his rigidity. However, Jim Talent might be rated as a goal-level individual due to the insights he has on others’ motivations. These ratings are essential in crafting solutions to the various conflict scenarios.
At More Power, there are various potential conflicts between employees that can be anticipated while working. Primarily, Joe and Kim Khan might have a misunderstanding due to Khan’s attitude towards him. This is best resolved through Jim Talent’s action as a leader, ensuring that Khan collaborates with Joe. Another conflict may be between Sally and Fred, which is best solved through mediation or negotiation. Additionally, a conflict might arise between Tamiko and Fred, which can be solved through negotiation by understanding their motives.
The other conflict could be between Anton and Sally due to his remarks which will be best resolved through a senior leader’s negotiation action. A similar technique can be used for a potential conflict between Anton and Tamiko. It is essential to ensure these techniques are tailored toward individual conflict capabilities.